Customer Care

Shipping & Returns

Heavyweight tees deserve heavyweight service. Free shipping, easy returns, and full compliance with your consumer rights under the Consumer Protection Act, 2019.

Free shipping ₹999+ 30-day returns 30-day warranty Free size exchanges

🏪 Seller Information

Sold by: DRPHAUS by Badolla Enterprises

GSTIN: 29BROPJ5794E1Z5

Address: A-1904, Brigade Panorama, Mysore Main Road, Bengaluru - 560074, Karnataka, India

Email: hello@drphaus.com

Processing Time

All orders are processed within 2–3 business days. Orders placed after 2:00 PM IST begin processing the next business day. During high-volume drops or limited releases, processing may extend to 4–5 business days — we'll note this on the product page if applicable.

You'll receive a confirmation email with tracking information as soon as your order ships.

📦 India Delivery

Standard shipping within India takes 5–10 business days after processing. We ship via India Post and Delhivery depending on your location.

Expedited options (2–3 business days) are available at checkout for an additional fee — currently available in select metro cities.

🌎 International Shipping

International orders ship at a flat rate of ₹999. Delivery times vary by destination but typically arrive within 10–18 business days after processing.

We ship worldwide. Customs duties, taxes, and import fees are the responsibility of the buyer and are not included in the shipping cost. DRPHAUS is not responsible for delays caused by customs processing.

🎁 Free Shipping Threshold

All orders of ₹999 or more ship free of charge within India. The free shipping threshold is calculated after any discounts or promo codes are applied but before applicable taxes.

30-Day Returns (Consumer Protection Act, 2019)

We accept returns within 30 days of delivery in compliance with the Consumer Protection Act, 2019. To qualify for a return:

We provide a prepaid return label for all eligible returns within India. The cost of the return label is covered by us for defective items; for change-of-mind returns, ₹49 will be deducted from your refund.

Sale items and limited drops are final sale unless defective.

Cancellation Policy

Orders can be cancelled within 24 hours of placement, provided they have not yet been processed for shipping.

💳 Refund Timeline

Refunds are processed within 5 business days of receiving and inspecting your return. The refund is issued to your original payment method.

Depending on your bank or card issuer, it may take an additional 3–5 business days for the refund to appear in your account. You'll receive an email confirmation when the refund has been issued.

📏 Free Size Exchanges

Need a different size? Size exchanges are free within 30 days of delivery. We'll send you the replacement size at no additional cost — including shipping.

To initiate a size exchange, email us at hello@drphaus.com with your order number and requested size. We'll ship the new size once we receive the return.

🛡 Warranty & Guarantee

All DRPHAUS products are covered by a 30-day manufacturing defect warranty from the date of delivery.

What's Covered

What's NOT Covered

For defective items, email photos to hello@drphaus.com within 48 hours of delivery. We'll issue a free replacement or full refund — no return needed for verified defects.

Damaged / Defective Items

If your item arrives damaged or defective, please email photos to hello@drphaus.com within 48 hours of delivery. Include your order number and a clear photo showing the issue.

We'll send a free replacement immediately — no return needed for defects. Common issues covered: print defects, fabric tears, stitching errors, and colour misprints.

Still have questions? We're here to help.

DRPHAUS uses cookies for essential functions and analytics. By clicking Accept All, you consent. Privacy Policy